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Frequently Asked Questions

Air Hair Studio Toowoomba

  • What's your cancellation policy?
    We kindly ask for a 48-hour notice for cancellations.
  • What if I'm running late?
    If you arrive more than 5 minutes late, we may need to reschedule your appointment.
  • Do you have different levels of stylists and colorists?
    Absolutely! We have both senior and junior levels, each offering their unique expertise and pricing. Feel free to reach out with any questions when booking – we're here to help!
  • Do you offer complimentary consultations?
    Yes, indeed! We'd love to chat with you about your hair needs.
  • What if I accidentally book the wrong service online?
    No worries! If the service isn't quite right, we'll work with you to find a better fit. For significant changes, we recommend starting with a consultation to ensure we're on the same page.
  • Can I get a quote before my appointment?
    Of course! We're happy to provide quotes during your consultation or on the day of your visit. We believe in offering options tailored to your needs, including treatments and aftercare products – but there's never any pressure to commit.
  • Do you guarantee satisfaction with your services?
    Absolutely! If you're not thrilled with your results, give us a shout within 7 days, and we'll make it right.
  • What if I want a big change in my hair color?
    For major transformations, like going from blonde to dark or trying out a vibrant copper, we recommend starting with a friendly consultation.
  • Can I request a quiet appointment?
    Absolutely! Just mention it when booking, and we'll make sure to create a peaceful experience for you.
  • What do you mean by hair length categories?
    We categorize hair lengths to better understand your needs: short (above ears/pixie), medium (between ears and shoulders like a bob), long (touching/below shoulders to shoulder blades), and extra long (below shoulder blades).
  • Do you take photos during appointments for social media?
    Occasionally, we may capture moments for our social media platforms. However, your comfort comes first. If you have any concerns, please inform us, and we'll ensure your wishes are respected.
  • How do you ensure a peaceful atmosphere?
    To create a tranquil environment for all, we kindly request that you silence your phone during your visit.
  • How can I purchase the art displayed at the basin area?
    To acquire any of the captivating artworks showcased, simply scan the QR code provided or reach out directly to the Toowoomba Art Gallery. They'll be delighted to assist you with your purchase.
  • Do you accept Afterpay?
    No, we do not accept Afterpay as a payment method.
  • Do you accept American Express?
    No, we do not accept American Express as a form of payment.
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